Frequently Asked Questions

Is Payment a Stripe company?

No, we are not owned by Stripe. Payment was created in January 2015 to fill a need for ourselves, to sell items at our garage sale. We integrated with the Stripe API to allow you to connect your account to the Payment app and collect charges.

Do you have card readers?

We currently offer the BBPOS Chipper 2X BT in the U.S., which is a Bluetooth, PCI compliant reader that is pre-certified with Stripe. In addition, we offer the countertop Verifone P400 card reader in Canada. You can compare and order card readers to use with the app here: Card Reader Comparison

Card Reader Return Policy

Except in special circumstances, card readers are typically not able to be returned and refunds are not processed. It is up to you, the customer, to ensure that you need the reader and the app supports all of the functionality you require to use a card reader.

If your card reader can be returned, there will be a 20% restocking fee applied to your refund to cover our internal costs of shipping, packaging and inventory management. You are also responsible for the cost of shipping the item back. This is non-negotiable.

How does the 1% fee work?

Payment charges an additional 1% fee for any charge created within the app, regardless of if it was a manual charge, charge with a card reader or a subscription.

The fees you pay with Stripe may vary depending on your collection mechanism, country, currency or the card being charged: Stripe Pricing. Generally speaking the U.S., your Stripe fees are 2.9% + 30¢ per transaction. If you are using the Stripe Terminal (card reader), those fees are reduced to 2.7% + 5¢ per transaction.

Are there any monthly fees or limits?

Absolutely not. You're welcome to charge as much as you'd like whenever you'd like. We understand that your volume may change month to month, which is why it doesn't make sense to charge monthly minimums or subscription fees.

What about non-profit pricing?

Stripe may offer special pricing for 501(c)(3) status companies. Since Payment is a 3rd party app, we can't automatically recognize these types of organizations and thus are unable to waive our fees automatically at this time.

Non-profit companies can also opt for standard non-profit card rate at 2.2% + 30¢ per transaction for Visa and Mastercard transactions and 3.5% for AMEX when using the Stripe Terminal card reader.

When will I receive my money?

As always, you can check on the status of your transfers at any time by visiting: Stripe Balance & Payouts

The timing of Stripe transfers depends on your status of your account, when you created it and how many charges you have collected. The first transfer may take up to 14 days, with subsequent transfers happening on a rolling 2 day basis.

You can read more about transfers here: Stripe Transfers/Payouts documentation.

Which currencies are supported?

Payment can support any currency that is currently supported by Stripe. In addition, you can also change the currency in the event that you're traveling and need to charge in something other than your default currency. You can view the entire list of supported currencies. The Stripe Terminal (card reader) can only be used with USD.

Does Payment store my information?

No, everything is stored at Stripe. The only piece of information we store on your device is your API keys to connect to Stripe. If you delete the app, all of these keys are removed.

Who do I contact for support then?

If there is a problem with your Stripe account, you can email Stripe using this form. If there is a problem with the app (crashing, unexpected behavior, feature requests, etc), you can email the Payment for Stripe team via: support@pocketvendor.com

What ecommerce storefronts does Payment work with?

Any storefront that utilizes Stripe for payments can work seamlessly with Payment. This includes some of the larger platforms like Squarespace, Shopify, Bigcommerce, BigCartel, Weebly and WooCommerce. Your inventory from these stores are NOT linked to the app, you will just receive payments to the same Stripe accounts.

Is the app only for U.S. customers?

Stripe supports payments all over the world and supports all of the countries Stripe supports. See all Stripe supported currencies and sign up to be notified when Stripe is available in your country. Stripe Terminal (card readers) are only available for accounts based in the U.S.

What if I no longer want to use the app?

You can simply delete the app from your device. As an extra precaution, you can also log in to your Stripe account and deauthorize the Payment for Stripe application.