Häufig gestellte Fragen

Antworten auf alle Fragen zur Zahlungs-App und zur Integration in Stripe.

Ist Payment eine Stripe-Firma?

Nein, wir sind nicht im Besitz von Stripe. Die Zahlung wurde im Januar 2015 erstellt, um unseren Bedarf zu decken und Artikel bei unserem Flohmarkt zu verkaufen. Wir haben die Stripe-API integriert, damit Sie Ihr Konto verbinden können zur Zahlungs-App und Gebühren sammeln.

Haben Sie Kartenleser?

Derzeit bieten wir in den USA den BBPOS Chipper 2X BT an, einen Bluetooth-PCI-kompatiblen Leser, der mit Stripe vorzertifiziert ist. Darüber hinaus bieten wir in Kanada den Verifone P400-Kartenleser an. Hier können Sie Kartenleser vergleichen und bestellen, die mit der App verwendet werden sollen: Kartenleser-Vergleich

Rückgaberecht für Kartenleser

Außer unter besonderen Umständen können Kartenleser normalerweise nicht zurückgegeben werden und Rückerstattungen werden nicht verarbeitet. Es liegt an Ihnen, dem Kunden, sicherzustellen, dass Sie den Leser benötigen und die App alle unterstützt Funktionalität, die Sie für die Verwendung eines Kartenlesers benötigen.

Wenn Ihr Kartenleser zurückgegeben werden kann, wird eine Rücknahmegebühr von 20% auf Ihre Rückerstattung erhoben, um unsere internen Kosten von zu decken Versand, Verpackung und Bestandsverwaltung. Sie sind auch für die Kosten des Rückversands des Artikels verantwortlich. Dies ist nicht verhandelbar.

Wie funktioniert die 1% Gebühr?

Für die Zahlung wird eine zusätzliche Gebühr von 1% für jede in der App erstellte Gebühr erhoben, unabhängig davon, ob es sich um eine manuelle Gebühr, eine Gebühr mit einem Kartenleser oder ein Abonnement handelt.

Die Gebühren, die Sie mit Stripe bezahlen, können je nach Abholmechanismus, Land, Währung oder der zu belastenden Karte variieren: Stripe Pricing . In den USA betragen Ihre Stripe-Gebühren im Allgemeinen 2,9% + 30 ¢ pro Transaktion. Wenn Sie das Stripe Terminal (Kartenleser) verwenden, werden diese Gebühren auf 2,7% + 5 ¢ pro Transaktion reduziert.

Gibt es monatliche Gebühren oder Limits?

Absolut nicht. Sie können jederzeit so viel berechnen, wie Sie möchten. Wir verstehen, dass sich Ihr Volumen von Monat zu Monat ändern kann, weshalb dies keinen Sinn macht monatliche Mindest- oder Abonnementgebühren erheben.

Was ist mit gemeinnützigen Preisen?

Stripe bietet möglicherweise Sonderpreise an für Unternehmen mit dem Status 501 (c) (3). Da Payment eine Drittanbieter-App ist, können wir diese Arten von Organisationen nicht automatisch erkennen und können daher zu diesem Zeitpunkt nicht automatisch auf unsere Gebühren verzichten.

Non-Profit-Unternehmen können sich bei Verwendung des Stripe Terminal-Kartenlesegeräts auch für einen Standard-Non-Profit-Kartensatz von 2,2% + 30 ¢ pro Transaktion für Visa und Mastercard-Transaktionen und 3,5% für AMEX entscheiden.

Wann bekomme ich mein Geld?

Wie immer können Sie den Status Ihrer Überweisungen jederzeit überprüfen, indem Sie Folgendes besuchen: Stripe Balance & Payouts

Der Zeitpunkt der Stripe-Überweisungen hängt von Ihrem Status Ihres Kontos ab, wann Sie es erstellt haben und wie viele Gebühren Sie gesammelt haben. Die erste Überweisung kann bis zu 14 Tage dauern, mit anschließenden Überweisungen Dies geschieht auf einer fortlaufenden 2-Tage-Basis.

Weitere Informationen zu Überweisungen finden Sie hier: Dokumentation zu Streifenüberweisungen / Auszahlungen .

Welche Währungen werden unterstützt?

Die Zahlung kann jede Währung unterstützen, die derzeit von Stripe unterstützt wird. Außerdem können Sie die Währung ändern, falls Sie auf Reisen sind und eine andere als Ihre Standardwährung berechnen müssen. Sie können Zeigen Sie die gesamte Liste der unterstützten Währungen an. Das Stripe Terminal (Kartenleser) kann nur sein verwendet mit USD.

Speichert die Zahlung meine Daten?

Nein, alles wird bei Stripe gespeichert. Die einzige Information, die wir auf Ihrem Gerät speichern, sind Ihre API-Schlüssel, um eine Verbindung zu Stripe herzustellen. Wenn Sie die App löschen, werden alle diese Schlüssel entfernt.

An wen kann ich mich dann wenden, um Unterstützung zu erhalten?

Wenn ein Problem mit Ihrem Stripe-Konto vorliegt, können Sie Stripe mithilfe dieses Formulars per E-Mail über dieses Formular senden Bei einem Problem mit der App (Absturz, unerwartetes Verhalten, Funktionsanforderungen usw.) können Sie dem Payment for Stripe-Team eine E-Mail senden über: [email protected]

Mit welchen E-Commerce-Storefronts funktioniert Payment?

Jede Storefront, die Stripe für Zahlungen verwendet, kann nahtlos mit Payment zusammenarbeiten. Dies schließt einige der größeren Plattformen wie Squarespace, Shopify, Bigcommerce, BigCartel, Weebly und WooCommerce ein. Ihr Inventar aus diesen Stores ist NICHT mit dem verknüpft App erhalten Sie nur Zahlungen auf die gleichen Stripe-Konten.

Ist die App nur für US-Kunden?

Stripe unterstützt Zahlungen auf der ganzen Welt und alle Länder, die Stripe unterstützt. Alle von Stripe unterstützten Währungen anzeigen und unterschreiben Sie müssen benachrichtigt werden, wenn Stripe in Ihrem Land verfügbar ist. Stripe Terminal (Kartenleser) sind nur für Konten mit Sitz in den USA verfügbar.

Was ist, wenn ich die App nicht mehr verwenden möchte?

Sie können die App einfach von Ihrem Gerät löschen. Als zusätzliche Vorsichtsmaßnahme können Sie sich auch bei Ihrem Stripe-Konto anmelden und die Anwendung Zahlung für Stripe deaktivieren.

Haben Sie nicht gefunden, wonach Sie suchen? Probieren Sie die Wissensdatenbank aus.
Wissensdatenbank   or   Card Reader FAQ
Verwandt von Blog

Tracking down card declines with Stripe

Credit card decline reasons are not always obvious. Here's a quick guide with what to look for.

There are several reasons why a credit card can be declined using the Payment for Stripe app. The reasons are generally surfaced in the app after a charge with a descriptive label outlining the reasoning. There are two possible reasons why a credit card payment can fail:

  • Payments declined by the card issuer
  • Blocked payments (Stripe Radar, fraud, etc)
Payments declined by card issuers

Card issuers have automated systems that determine whether the charge should be authorized or not. The algorithms look at various signals instantaneously, from spending habits, account balance and credit card information, as well as location of the charge. Unfortunately, not all of the information that led to the decline is shared with Stripe, and subsequently to the Payment app. In rare cases, card issuers may also provide helpful explanations, but generally, card decline reasons can be hard to track down.

In some cases, the type of restrictions on the credit card can also cause certain declines. For example, using an FSA/HSA card to create a charge for a non-medical payment.

In addition, geographic location can also play a role in declined or failed payments. If credit cards are issued in a different country than your Stripe account, you may be at a higher risk of fraud, and thus risk a higher rate of failed payments.

Payments blocked by Stripe Radar

Every Stripe account comes with automated fraud verification for every single charge made on the Stripe network. The reason this is helpful is simple: Stripe processes billions of dollars in transactions every single day, scanning and identifying trends that give your Stripe account real time feedback on fraud across a variety of mediums. In addition, the Radar prevention tool can also be used to scale up and down your protection, ultimately putting you in control of how finicky your payment protection should be.

How can card declines be avoided?

One of the easiest ways is by using a PCI-compliant card reader, such as Stripe Terminal. Not only does using a card reader give you an abundance of new ways to collect payment methods like Apple Pay and Google Pay, but you'll also be able to accept chip-enabled cards; further preventing fraud. Although manually inputting card numbers is supported by the Payment app, they are still treated by payment gateways and issuers like an online purchase would be, as there is no evidence that the card was “present” at the time of the transaction.

In some cases, it may also be helpful to provide additional information with the charge. At the very least, including a billing zip or postal code to be validated with the credit card can help exponentially, but other information including name on the card and billing address can also be validated and checked against known fraudulent transactions. Lastly, providing a billing email address also allows Stripe Radar to check to see if that email address has been used across the Stripe network (globally) for other types of fraud.

What are the bank decline codes?
Decline Code Description
authentication_required The card was declined as the transaction requires authentication.
approve_with_id The payment cannot be authorized.
call_issuer The card has been declined for an unknown reason.
card_not_supported The card does not support this type of purchase.
card_velocity_exceeded The customer has exceeded the balance or credit limit available on their card.
currency_not_supported The card does not support the specified currency.
do_not_honor The card has been declined for an unknown reason.
do_not_try_again The card has been declined for an unknown reason.
duplicate_transaction A transaction with identical amount and credit card information was submitted very recently.
expired_card The card has expired.
fraudulent The payment has been declined as Stripe suspects it is fraudulent.
generic_decline The card has been declined for an unknown reason.
incorrect_number The card number is incorrect.
incorrect_cvc The CVC number is incorrect.
incorrect_pin The PIN entered is incorrect. This decline code only applies to payments made with a card reader.
incorrect_zip The ZIP/postal code is incorrect.
insufficient_funds The card has insufficient funds to complete the purchase.
invalid_account The card, or account the card is connected to, is invalid.
invalid_amount The payment amount is invalid, or exceeds the amount that is allowed.
invalid_cvc The CVC number is incorrect.
invalid_expiry_year The expiration year invalid.
invalid_number The card number is incorrect.
invalid_pin The PIN entered is incorrect. This decline code only applies to payments made with a card reader.
issuer_not_available The card issuer could not be reached, so the payment could not be authorized.
lost_card The payment has been declined because the card is reported lost.
merchant_blacklist The payment has been declined because it matches a value on the Stripe user's block list.
new_account_information_available The card, or account the card is connected to, is invalid.
no_action_taken The card has been declined for an unknown reason.
not_permitted The payment is not permitted.
offline_pin_required The card has been declined as it requires a PIN.
online_or_offline_pin_required The card has been declined as it requires a PIN.
pickup_card The card cannot be used to make this payment (it is possible it has been reported lost or stolen).
pin_try_exceeded The allowable number of PIN tries has been exceeded.
processing_error An error occurred while processing the card.
reenter_transaction The payment could not be processed by the issuer for an unknown reason.
restricted_card The card cannot be used to make this payment (it is possible it has been reported lost or stolen).
revocation_of_all_authorizations The card has been declined for an unknown reason.
revocation_of_authorization The card has been declined for an unknown reason.
security_violation The card has been declined for an unknown reason.
service_not_allowed The card has been declined for an unknown reason.
stolen_card The payment has been declined because the card is reported stolen.
stop_payment_order The card has been declined for an unknown reason.
testmode_decline A Stripe test card number was used.
transaction_not_allowed The card has been declined for an unknown reason.
try_again_later The card has been declined for an unknown reason.
withdrawal_count_limit_exceeded The customer has exceeded the balance or credit limit available on their card.

The list above is directly from Stripe. For a complete list, as well as suggested next steps, please visit: https://stripe.com/docs/declines/codes

The importance of PCI-compliant card readers with Stripe Terminal

Reduce fraud and look more professional with a pre-certified PCI-compliant card reader from Stripe Terminal.

What is PCI Compliance?

Payment Card Industry (PCI) compliance is an official policy, created by the major credit card companies and PCI Security Standards Council to ensure the overall security of credit card transactions. The guidelines refer to both technical and operational standards that all businesses must follow to protect consumer credit card data provided by cardholders.

Why is PCI Compliance Important?

PCI compliance helps you, as a merchant, as well as payment gateways, to avoid fraudulent activity and to reduce cardholder data breaches.

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Are you responsible as a merchant?

The short answer is no. Stripe assumes this risk on your behalf, as they are the ones that store all cardholder data.

  • Build and Maintain a Secure Network and Systems
  • Protect Cardholder Data
  • Maintain a Vulnerability Management Program
  • Implement Strong Access Control Measures
  • Regularly Monitor and Test Networks

In addition to the aforementioned benefits, there are also varying levels of PCI compliance based on the number of transactions processed yearly.

PCI DSS
Compliance Levels
Level 1 6M+ transactions per year
Level 2 1-6M transactions per year
Level 3 20K-1M transactions per year
Level 4 Less than 20K transactions per year
Is Stripe Terminal PCI Compliant?

The BBPOS Chipper 2X BT from Stripe Terminal is pre-certified with Stripe, meaning that there is nothing additional your business will have to do to become PCI compliant. Because the connection from Stripe Terminal only communicates with Stripe, you do not need to store any cardholder information on your own servers. Everything is stored securely at Stripe, with the brightest minds in the industry protecting the data.

Are the Payment for Stripe apps PCI compliant?

The Payment for Stripe apps are Verified Stripe Partners, which have already integrated with Stripe Terminal. In essence, this means that the Payment for Stripe apps, while using all of the proper tooling and software development kits from Stripe, are also pre-certified to be PCI compliant. The Payment for Stripe apps do not store any cardholder data, as all information is just passed along to Stripe using the highest security standards available.

In addition, when manually keying in cardholder information, the Payment for Stripe app has also completed a PCI-DSS Self Assessment (the most recent standard from May 2018) to the satisfaction of both Stripe and the major credit card companies. Since Payment for Stripe does not store any cardholder data, there is no risk of a data breach.

The only company you have to worry about having your cardholder's financial information is Stripe.

Learn more about the Stripe Terminal Card reader for the Payment app: Card Readers

The ins and outs of Stripe Account Verification

Don't let a lack of Stripe Account Verification disrupt your business and cash flow.

When creating a Stripe account, you, as the business owner or representative, will need to provide several layers of documentation before your account is enabled, which unlocks the ability to take payments and have payouts to your bank account.

Since the Payment app is a Stripe Verified Partner, and utilizes the Stripe Connect Platform for apps, extensions and integrations, you may be required to provide additional information before being able to use the Payment app.

The information that you may need to provide depends on several factors, including:

  • Capabilities required for the account
  • Base country of the account

Stripe will send you an email notification if your Stripe account requires further verification. In some countries, Stripe is required to collect, verify and maintain the identify information for individuals associated with a Stripe account. These requirements are imposed by financial partners and regulators, intended to promote transparency and prevent bad actors from criminal acts.

Lack of identity verification may result in your Stripe account being permanently closed.

Minimum Verification Requires

For the United States, verification attempts may take minutes (if automated) or hours to complete, if a manual review is required. If Stripe is unable to verify the information, your account may not be able to collect payments or make payouts to your bank account.

For companies, LLCs and partnerships looking to have card payments and transfer capability, the following items may be necessary:

  • Business type
  • Merchant category code
  • Business URL
  • Company name
  • Company address
  • Company phone
  • Company tax ID
  • Company rep
    • Name
    • Date of birth
    • Address
    • Tax information (last 4 of SSN)
    • Title
    • Email
    • Phone
  • Owners
    • Name
    • Email
Address Verification

For card payments to be enabled, a validated city, state and ZIP code for your company address is required. If the address cannot be verified before 30 days or $1,500 USD in payments, your card payments may be disabled. Below is a list of acceptable documentation to verify your business address:

  • Rental or lease agreement
  • Utility bills
  • Federal or state tax returns
  • Articles of Incorporation
  • Other government-issued business documents
Manual Verification

In some instances, Stripe may be unable to collect and verify the proper information to verify your Stripe account. In these scenarios, you may be asked to upload additional information like a government issued photo ID to verify manually.

Please note, the verification requirements may vary by country and/or region. You can see a list of additional requirements on Stripe's website.

How long does Stripe Account Verification typically take?

Reviews of your Stripe account can vary, but typically take up to 1 business day for the Stripe Compliance team to review and complete. To ensure expedition of processing your requests, make sure you upload all documents at one time, via your Stripe Dashboard. Incomplete documentation will certainly delay the process.

Where can I upload my verification documents?

Since the business documents you are uploading may be highly sensitive in nature, Stripe will only accept documents when uploaded through your Stripe Dashboard. This means that you should log in to your Stripe account, and follow the links below. Stripe will NOT accept documents submitted via email, including to [email protected]

Learn more about why your payments may be disabled: Blog: Stripe Account Payments Disabled